SaaS Implementation Specialist
Job Title: Construction SaaS Implementation Consultant
Location: Greater Toronto Region - Remote
Employment Type: Full-time
Industry: Construction Technology / SaaS
About the Role
We’re seeking a tech-savvy and client-focused Implementation Consultant to lead end-to-end software deployments for our construction SaaS platform. You'll play a critical role in ensuring successful onboarding and adoption of our solution for contractors, developers, and construction firms.
Key Responsibilities
Lead client onboarding and software implementation projects from kickoff to go-live
Conduct business process analysis to align our SaaS platform with customer workflows
Configure software settings based on customer requirements
Deliver training sessions and support users throughout the implementation process
Collaborate with internal teams (product, support, engineering) to resolve client issues
Manage timelines, expectations, and deliverables for multiple clients
Provide feedback to product teams to drive platform improvements
Qualifications
3+ years experience in software implementation, consulting, or project management
Experience with construction industry software (e.g., Procore, CMiC, Buildertrend, or similar)
Strong understanding of construction workflows, terminology, and pain points
Excellent communication, problem-solving, and project coordination skills
Ability to travel to client sites if needed
PMP or related certifications (an asset)
Nice to Have
Experience with integrations and data migration projects
Familiarity with ERP, job costing, or project management tools
Previous work with general contractors, subcontractors, or developers
